Encourage better internal communication
Clarify queries from management quickly
Quite often, a ticket requires a quick internal consultation with responsible staff members. With the TANSS® Chat module you can initiate this consultation via chat. This is advantageous when either staff member cannot get to the phone or meet in person. This prevents tickets from being pushed back and forth between employees as a result of a simple question. Ultimately this speeds up the exchange of information across your organization.
Chat with colleagues or entire departments
Open chats on the ticket or activity level
Track the entire chat history
Document all chat history
The TANSS® Chat module provides the ability quickly and accurately document all internal communication - all in one place. All chat histories are assigned to their respective ticket or activity.
Define expected response times
Thanks to the TANSS®Chat module, information can be exchanged between staff, even without it being assigned to a ticket. It is even possible, in the case of an urgent request, to prioritize the feedback and specify a time for the colleague to respond.