Customer feedback is key to better customer service
Collect and evaluate customer feedback
The request for feedback not only captures the mood of your customers, it gives them the feeling of being heard. Every praise and criticism from your customers is an opportunity for improvement. TANSS® now makes it easy for you to collect feedback and extensively evaluate this data.
Receive feedback for your customer service
Define which sort of tickets trigger feedback requests
Evaluate statistics in the module's dashboard
With this module, once a ticket is closed, you can notify the affected customer to provide feedback. Everything is configurable, from the number of stars, the individual feedback criteria, to even styling the templates the customer will see.
