The request for feedback not only captures the mood of your customers, it gives them the feeling of being heard. Every praise and criticism from your customers is an opportunity for improvement. TANSS® now makes it easy for you to collect feedback and extensively evaluate this data.
With this module, once a ticket is closed, you can notify the affected customer to provide feedback. Everything is configurable, from the number of stars, the individual feedback criteria, to even styling the templates the customer will see.