Automate more of your IT service business
Automate the processing of your incoming emails
Many businesses have processes that are tiresome and time consuming. With the TANSS® Mail Robot module, many of these processes can be fully automated.
This module allows you to configure rules that allows TANSS® Tickets module to automatically create tickets from any incoming email.
Process emails and automate managed services
Pair monitoring systems directly with TANSS®
Automatic ticket processing and job capture creation
Example
Automate your backup checklist
The Mail Robot module, in combination with the Service Contracts module, offers you a powerful tool for the automation of your managed services. In this common scenario, you have agreed with your customer to carry out a daily data backup test for certain devices. Here is how your workflow would look:
- Configure your monitoring system to work with TANSS®
- The monitoring system sends an email stating that "Data backup has been successful"
- The email is processed by TANSS®
- The daily task "Check data backup" will be marked as completed
- This is automatically documented as a completed job in TANSS®
- If however the monitoring system reports an error, a ticket will be opened in TANSS®
- Better yet, if the system does not receive an email within 24 hours, a different ticket will be created for technicians to act