TANSS®Workflows module makes it possible to adjust task checklists dynamically and according to the ticket requirements. This provides the customer with a well defined workflow according to predefined IT standards. This flexibility allows you to create individual processes for your specific ticket types, such as incidents, change management or service requests.
A process can be initiated either manually or automatically. This is accomplished by either selecting the process to be used or assigning the process to a specific ticket type. TANSS®Workflows are a combination of technician checklists and a fully automatic ticket event. For example; the assigned employee/department, due date, ticket status (and much more) can be assigned to automatically change depending on the defined process stage. Additionally, the system allows multi-selection fields to be used, meaning the process can branch into different processes, depending on the action taken.
This module offers flexibility whilst standardizing workflows. TANSS®Workflows makes it possible to define and customize checklists, workflows individually and on a ticket-specific basis.