The foundation of TANSS®Tickets module combines the most important functions for editing, prioritizing and solving support tickets. Service requests, faults and changes can be efficiently organized and managed. By supporting intelligent ITSM processes, you will noticeable improve your team's service delivery.
The Tickets module combines all important business processes in one place and provide the basis for the best possible workflow. Own and customer-related processes can be documented easily and completely - while your IT staff reliably keep track of the due dates and deadlines of tickets. This is accomplished via automatic ticket reminders and resubmissions.
Powerful automation capabilities help increase your productivity and improve service quality. By monitoring defined mailboxes when service requests arrive, tickets from defined customers will automatically be assigned to the correct employee(s)/department(s). TANSS® decides which Service Level Agreement is to be implemented and ensures consistent delivery of your service.
With our unique ticket solution, you can unify your IT service processes. Configure your standard procedures by using checklists, which allows you optimize and structure your entire work processes. As an optional addition, the Workflows module not only makes it possible to dynamically customize checklists, but also to customize the ticket. You can define the complete workflow of a ticket according to established standards for incidents, changes or service requests.