TANSS® Service Contracts module provides structure for all your IT service contracts - from contract creation to billing. Once configured, it is a fully automated system that decides which individual contract definitions are applicable. For IT business owners or IT managers, comprehensive statistics and analysis options provide you with an up-to-date picture of the profitability of your IT service contracts at all times.
Flexibly define which devices, support locations, and/or service types are part of your maintenance and IT service contracts. Define contract-specific hourly rates, rounding parameters and reaction times. Manage contract duration, cancellation/renewal periods, and much more. This module offers you all the functionalities to create even complex contract models and automatically decides whether the service is part of a contract based on the individual contract definitions for the completed job.
Whether it's daily data backups, the regular import of service packs or even the monthly processing of a specific IT checklist for each customer, TANSS®Service Contracts module makes it easy to manage, process and document all recurring tasks.