Connectivity Management
Document IT support sessions & calls seamlessly

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TANSS Connectivity Management at a glance

Automated Contact Assignment – Automatically assign calls and sessions to customers, contacts, and devices.

Quick Performance Recording – Record remote maintenance connections directly as services – with timestamps, notes, and device data.

Transparent Daily Closing – Easily identify open sessions, fully document them, and close them securely.

Smart Caller Popup – View all customer data, tickets, and services immediately during a call for a quick response.

Seamless Remote Integration – TANSS connects directly with the most common remote tools in IT support.

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Remote support that efficiently supports IT operations

The Connectivity Management module is an indispensable companion for modern IT support. Support communication becomes measurable, traceable, and efficient. It automatically records all connections, whether by phone or remote, and brings structure and transparency to everyday IT support.

Transparency

All sessions, whether calls or remote connections, are automatically recorded and displayed both graphically on the timeline and in a clearly structured list view. This allows technicians and service managers to keep track of all communication channels at all times.

Automation

Thanks to maintained master data, contact assignment is automatic: phone calls are directly assigned to the correct customer and contact person, and remote sessions can be assigned to specific devices or servers, even with parallel connections in the remote maintenance context.

Documentation

Even short conversations or spontaneous remote maintenance can be recorded with just a few clicks. The low recording barrier motivates complete documentation. Fixed remote maintenance IDs stored in the asset data also ensure precision and clarity in remote support.

From support to recorded service in 60 seconds

With TANSS, every customer contact quickly becomes a documented service. All sessions automatically appear on the timeline of the respective user, fully recorded with timestamps and assignments.

One click is enough: company, duration, and other relevant data are automatically transferred to a new service. For remote maintenance, the support location and stored session notes are also directly adopted – ideal for complete and transparent service recording. The user only needs to add the description text, and the rest runs automatically.

A special highlight of remote maintenance: Remote sessions can be started directly from TANSS. This way, the entire support process, from connection to billing, is centrally, efficiently, and seamlessly mapped in one system.

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No support gets lost

To ensure no provided service is overlooked, structured daily closings provide clarity and control. They show each user in detail which customer support has not yet been documented.

Managers also keep an overview: meaningful evaluations make it possible to track exactly how many calls were made, documented, or left open, differentiated by user, period, or type of connection. For remote maintenance, ongoing remote connections can also be displayed to keep the current support status in view at all times.

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Analyze and optimize every customer interaction

With the TANSS module, every connection becomes transparently analyzable. The call list shows all incoming and outgoing calls and allows evaluation by type, caller, duration, user, or the status of service recording. An overview of all remote connections during remote maintenance offers comprehensive filter options, such as by period, customer, software, or full-text search.

Another plus: Undocumented remote maintenance sessions can be visibly marked at the push of a button, ensuring no session is overlooked. Various statistics provide additional insights: from ringing and call duration for phone calls to the total duration of remote maintenance sessions. This allows both the support process and the workload of individual users to be specifically analyzed and optimized.

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Smart telephony with caller popup

In the hectic everyday life of an IT service provider, every second counts. The TANSS Connectivity Management module offers a smart feature that makes a decisive difference: the caller popup. As soon as a call comes in, a clear window with all relevant information about the caller automatically opens. In addition to name and company, open tickets, upcoming appointments, and recently provided services are displayed at a glance.

This real-time information window enables immediate responsiveness. Long searches for data or additional inquiries are eliminated. All important information is immediately available. Especially for recurring support cases or sensitive customer contacts, this function proves to be an invaluable advantage. Concerns can be directly recorded, competently processed, and professionally answered. This is how modern telephony in a dynamic IT environment presents itself.

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Illustration of a timeline section with a highlighted time block and a phone in the foreground

From support to recorded service in 60 seconds

With TANSS, every customer contact quickly becomes a documented service. All sessions automatically appear on the timeline of the respective user, fully recorded with timestamps and assignments.

One click is enough: company, duration, and other relevant data are automatically transferred to a new service. For remote maintenance, the support location and stored session notes are also directly adopted – ideal for complete and transparent service recording. The user only needs to add the description text, and the rest runs automatically.

A special highlight of remote maintenance: Remote sessions can be started directly from TANSS. This way, the entire support process, from connection to billing, is centrally, efficiently, and seamlessly mapped in one system.

Integration of the most used remote maintenance tools

TANSS can be seamlessly connected to the most commonly used remote tools in IT support in Germany. This allows existing remote maintenance processes to be smoothly integrated into the central system – efficiently, reliably, and without media disruptions.