Contract Management
Map IT contracts & managed services

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TANSS Contract Management at a glance

Diverse Contract Models – Flexibly map all models from prepaid to managed service.

Automatic Service Assignment – Automatically assign services to the correct contracts and billing.

Insightful Statistics – Clearly analyze profitability, utilization, and costs per contract or customer.

Transparent Budget Control – Keep available contingents and escalations for overruns in view at all times.

Direct Billing – Create service reports and directly bill contracts with one click.

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Automatically manage and control contracts

The Contract Management module in TANSS centrally maps all types of IT service contracts, from creation to billing. The assignment of services to contracts is automatic based on defined rules. Comprehensive statistics and control functions provide full transparency over profitability, contract content, and billing status – across customers or on a case-by-case basis.

Flexible

Whether contingent, prepaid, or managed service contracts – TANSS supports all contract models and accurately maps even complex agreements.

Automated

Services are automatically assigned to the appropriate contract based on predefined parameters, without additional effort for the user.

Evaluable

Detailed statistics provide meaningful information on profitability, utilization, and contract development for informed decisions in real-time.

Flexible contract models for every use case

TANSS fully maps all common contract models: from classic contingent contracts to prepaid and flat-rate models, to managed service agreements or call-off contingents. Each model can be adapted to individual customer and service scenarios, including hourly contingents, response times, hourly rates, and term conditions.

Thanks to this flexibility, even hybrid contract concepts or special cases can be efficiently managed – ideal for IT service providers with diverse customer models and growing service portfolios.

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Automatic contract assignment for every service

The configuration of a contract defines which service constellations are part of the contract, e.g., specific assets, users, service types, ticket types, or support locations. As soon as a user documents a service, TANSS automatically recognizes whether it meets the contract criteria and assigns it to the appropriate contract and billing period.

Based on the contract definitions and the parameters selected by the user during service recording, TANSS fully automatically determines whether the service is part of a contract and assigns it to the correct contract.

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Contract analyses with maximum insight

TANSS provides detailed statistics per contract, customer, or billing period. The evaluations show at a glance how profitable a contract actually is, including a comparison of contract values, internal costs, and achieved profit. Additionally, it is possible to track which services, including travel times and flat rates, have been included in a contract and to what extent.

Users also benefit during service recording: they can immediately see if contingents are still available. If a contingent is exceeded, the escalation and alert system automatically kicks in. This prevents uncontrolled overruns, and contract and budget limits remain in view at all times.

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Cleanly and directly bill contracts from the system

Thanks to automatic service assignment, all services end up in the correct contract and billing period. TANSS checks whether all data is complete and shows in controlling whether a contract is ready for billing. With just one click, this becomes a service report with a complete service overview, which can be transferred directly to a connected ERP system and processed into an invoice if needed.

For managed service or flat-rate contracts, automatically reduced service proofs are created, without time or amount details, but with all relevant content. Basic costs can also be billed directly from TANSS, whether retroactively, prospectively, or monthly.

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Flexible contract models for every use case

TANSS fully maps all common contract models: from classic contingent contracts to prepaid and flat-rate models, to managed service agreements or call-off contingents. Each model can be adapted to individual customer and service scenarios, including hourly contingents, response times, hourly rates, and term conditions.

Thanks to this flexibility, even hybrid contract concepts or special cases can be efficiently managed – ideal for IT service providers with diverse customer models and growing service portfolios.

Automatic contract assignment for mobile services

With the TANSS app, recorded services are automatically assigned to the appropriate maintenance contract as soon as the defined conditions are met. This ensures that contract logic remains seamless and accurate even on the go.

More about the TANSS APP