Customer Survey
Customer feedback for IT quality management

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A minimalist user interface of a feedback form.

TANSS Customer Survey at a glance

Custom Surveys – Flexible profiles, questions, and layouts for targeted, CI-compliant customer surveys.

Automated Dispatch – Collect feedback directly after ticket closure or based on defined criteria.

Instant Evaluation – Analyze results per ticket or customer transparently and respond to negative feedback.

Continuous Improvement – Optimize processes based on data and identify training needs within the team.

Strengthen the Brand – Generate testimonials and references from positive feedback to strengthen the company's brand.

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Making customer satisfaction measurable

With the TANSS Customer Survey module, feedback on service quality becomes an integral part of your IT processes. Automated surveys after ticket closure, configurable questionnaires, and direct evaluation options help systematically capture and improve customer satisfaction.

Flexible

Defined survey profiles, individually formulated questions, and customizable layouts enable targeted and CI-compliant feedback collection.

Automated

Dispatch is based on freely definable criteria, e.g., after every nth ticket, specific service shares, or individual profiles.

Individual

Surveys can be tailored for relevant feedback with maximum significance per customer or corporate group.

Feedback directly integrated into the TANSS process

Customer surveys can be fully integrated into existing workflows: After a ticket is closed, a survey is automatically sent to the customer, directly from TANSS. The timing and conditions for automatic dispatch can be defined based on various criteria.

The feedback is assigned to the respective ticket or service. This creates a clear reference to the specific service case. The integrated analysis function enables immediate evaluation of results, including notifications for negative feedback. Critical feedback can thus be directly tracked and specifically addressed.

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Measure and improve satisfaction

With TANSS, you receive unfiltered customer feedback on service, support, and performance without additional tools or external portals. Direct feedback helps identify strengths and weaknesses and proactively address recurring issues.

Customer satisfaction is not only measured but actively promoted. Continuous feedback supports IT service providers in communicating on equal footing and strengthening customer relationships sustainably. Transparency and responsiveness thus become integral parts of service quality.

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Optimize processes based on data

The data obtained from the customer survey provides a solid foundation for continuous improvement measures. Inefficient processes can be quickly identified, specifically adjusted, and evaluated over time based on real feedback and measurable satisfaction levels.

Additionally, the customer survey provides valuable insights into potential training needs within the team or critical process areas that require closer examination. This creates an effective tool for quality assurance and measurable development of the service organization.

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Strengthen the brand through positive feedback

Satisfied customers are the best reference. With TANSS, positive feedback can be specifically utilized for testimonials, reference reports, or social media content (with approval). This builds trust with potential new customers and underscores the company's high service standards.

Furthermore, a professional feedback management demonstrates responsibility and customer orientation – important factors in differentiating from the competition. Those who proactively collect feedback, work with it, and visibly respond to improvements position themselves as modern, customer-focused IT service providers.

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Illustration of a speech bubble and thumbs up and thumbs down icons.

Feedback directly integrated into the TANSS process

Customer surveys can be fully integrated into existing workflows: After a ticket is closed, a survey is automatically sent to the customer, directly from TANSS. The timing and conditions for automatic dispatch can be defined based on various criteria.

The feedback is assigned to the respective ticket or service. This creates a clear reference to the specific service case. The integrated analysis function enables immediate evaluation of results, including notifications for negative feedback. Critical feedback can thus be directly tracked and specifically addressed.