Customer Login
Transparent collaboration with customers

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A minimalist dashboard in TANSS with a highlighted customer login icon and various menu options on the left side.

TANSS Customer Login at a glance

Customer Self-Service – Customers can create tickets directly online, 24/7, independent of office hours.

24/7 Transparency – Customers can instantly view all services and activities provided.

Admin Control – Local admins manage approvals and workflows for smooth operations.

Custom Views – Flexible permissions and data sharing for maximum privacy and transparency.

Customer Retention – Proactive information and transparent processes build trust and long-term relationships.

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Screenshot from TANSS of a ticket in the customer view.

Self-service for modern customers

The customer login provides a central interface where your customers can independently create support requests, retrieve information, and keep track of ongoing processes at any time. This creates an efficient communication structure that relieves both your team and your customers, significantly accelerating service workflows.

Ticket Creation

Customers can log in directly to the system and create support cases in a structured manner. This ensures clearly defined processes and reduces manual inquiries in daily operations.

Status Overview

All open and completed processes can be viewed at any time. Customers can track the progress of their tickets seamlessly and provide direct feedback if needed.

24/7 Access

All relevant data is available even outside your business hours. This increases flexibility and supports your customers' independent working style.

Full insight into services and performance

The customer login provides a comprehensive overview of all IT services provided, offering a clear and traceable service history. Customers can instantly see which services were performed, how support cases developed, and what activities occurred in the background.

This transparency builds trust, visibly demonstrates the value of your work, and makes the benefits of structured IT outsourcing tangible. At the same time, the number of inquiries decreases significantly, as many details can be accessed independently at any time.

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Efficiency through local administrators

By involving local administrators, the customer login becomes a central tool for clearly regulated approval and decision-making processes. Administrators can specifically approve ticket processing, ensuring that internal guidelines are followed.

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Custom content & permissions

The customer login can be precisely tailored to the requirements of different customers, roles, and user groups. Flexible permissions allow you to control which content is visible and which functions can be used. This creates customized views that only display information relevant to the respective task area.

At the same time, access to confidential data remains protected, as only authorized individuals can view it.

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Transparent communication for customer retention

The customer login supports clear, reliable communication, creating the foundation for sustainable customer relationships.

Customers are proactively informed about progress, always stay up to date, and experience open, traceable service delivery. The transparent presentation of all processes strengthens trust and forms the basis for long-term, partnership-based relationships.

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Illustration of a ticket mask with a checklist in front.

Full insight into services and performance

The customer login provides a comprehensive overview of all IT services provided, offering a clear and traceable service history. Customers can instantly see which services were performed, how support cases developed, and what activities occurred in the background.

This transparency builds trust, visibly demonstrates the value of your work, and makes the benefits of structured IT outsourcing tangible. At the same time, the number of inquiries decreases significantly, as many details can be accessed independently at any time.