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Ticket workflows according to defined IT standards

  • Fully automate ticket workflows
  • Realize approval processes
  • Use ad hoc checklists in tickets

Structure and standardize IT service processes

TANSS® Processes makes it possible to dynamically adapt checklists to specific tickets and to define the complete workflow of a ticket according to defined IT standards. The flexible modeling options allow you to create individual processes for your specific ticket types, such as incidents, changes or service requests.

Structure and standardize IT service processes
Structure and standardize IT service processes

Ticket workflows

The initiation of a process can be done manually or fully automatically by selecting or preassigning a specific ticket type. TANSS® processes are an interplay of checklist items to be processed and fully automatic ticket events. For example, employee / Abteilungszuweisung, Fälligkeit / Deadline, Ticket-Stati und vieles mehr an festgelegten Prozessabschnitten vollautomatisch geändert werden. Darüber hinaus bieten Multi-Auswahlfelder die Möglichkeit Prozessverzweigungen einzubauen.

Ticket workflows
Ticket workflows

Example: Change Management

Example: Change Management
Example: Change Management

Ad hoc checklists and processes

Flexibility in standardizing workflows - with the TANSS® Processes module, it is possible to define and adapt checklists and workflows individually and ticket-specifically.

Design and implement ticket processes

Find out which modules are right for you

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