Rules & Escalation Management
Maximum automation for IT service providers

Try TANSS

A minimalist user interface showing color-coded elements in a process hierarchy with a ticket icon on the left and an email icon on the right.

TANSS Rules & Escalation Management at a glance

Centralized process automation – Digitize and intelligently control recurring tasks and control mechanisms.

Automated policies – Consistent enforcement of policies and quality standards through flexible rules.

Reliable error monitoring – Automatic detection and reporting of deviations to ensure support quality.

Custom rule chains – Create complex checks by flexibly linking conditions and events.

Scalable automation – Flexible rule sets for all teams, with real-time actions and module integration.

Try TANSS

Screenshot from TANSS showing the interface for creating rules and escalations.

Clearly define rules for tickets and services

The TANSS escalation and rule system is a central element for automating complex IT service processes. It enables IT service providers to fully digitize and intelligently control recurring tasks, control mechanisms, and response patterns.

Automation

This powerful tool allows workflows to be systematically designed and efficiently automated. Standardized processes run reliably in the background, ensuring consistently high service quality – regardless of the scope or complexity of the tasks.

Logic

The rule definition is based on a clearly structured if-then principle, which impresses with its intuitive logic. It is not only easy to understand but also allows flexible combinations of multiple conditions – without technical knowledge or extensive training.

Adaptability

The rules can be dynamically tailored to different business requirements and internal processes. Events can be defined that are automatically triggered for specific ticket or service states – from simple notifications to status changes, priority adjustments, and process control.

Automate policies with escalation management software

The TANSS rule system enables not only technical escalations but also precise mapping of organizational requirements. The rule system allows the automation and consistent enforcement of compliance and quality policies throughout the service process. It ensures that performance checks and approvals are always automated according to internal guidelines.

With appropriate rules, the system automatically enforces policies: Should a standardized change or incident process be applied to 95% of your customers, but individual workflows considered for certain clients? A simple rule is enough. Should ticket prices, billing, or limits be set depending on the customer category? This too can be automated with just a few clicks, ensuring maximum efficiency and consistent service quality.

This makes TANSS a powerful escalation software for companies that want to not only manage IT service processes but also actively control and document them in a legally compliant manner. This enables consistent processes, fewer manual errors, and continuous standardization.

Try TANSS

Escalate tickets – structured and traceable

The rule system ensures reliable monitoring of all relevant tickets and services. Deviations are automatically detected and reported early, before critical or financial impacts occur. Alerts are sent flexibly via email, as batch notifications, or – in combination with tags – directly through an escalation ticket board. If necessary, follow-up actions can be triggered automatically to prevent delays and penalties.

Whether incorrect billing types, unusually long or unbilled services, incorrect assignments, or services outside existing maintenance contracts: The rule system intervenes early and supports the compliance with contractual agreements. This ensures data quality and early detection of unwanted errors.

Overdue tickets, missed response times, or impending SLA violations can also be reliably avoided with automated escalation rules. Service limits, flat rates, or project-related budgets are continuously monitored as well. As soon as limits are nearly reached or flat rates are exhausted, a notification is sent, optionally directly to the customer. This ensures cost and performance utilization transparency at all times, making the escalation management system an active control center for your IT service.

Try TANSS

Custom escalation management for IT teams

Every IT company has its own workflows. That's why TANSS can be flexibly adapted to individual requirements. Custom rule chains can be created, linking multiple conditions and triggering tiered reactions automatically.

A typical scenario: If a specific ticket type combined with a project budget is exceeded, TANSS can automatically initiate a review by the controlling department. It can also be defined that for customers with flat-rate contracts, an escalation for cost control occurs as soon as a certain number of hours per week is exceeded.

The rule system can be expanded as needed: Through logical links, time-based triggers, custom fields, or even external events via API. This gives IT teams an escalation system that not only reacts but also strategically plans and acts.

Try TANSS

Escalation software for every company – flexible and scalable

Whether you work with a small team or have hundreds of users in your company: TANSS adapts. The escalation and rule system can be flexibly scaled, both functionally and organizationally. It remains active around the clock, checking all incoming tickets, services, and process data in real-time. As soon as defined conditions are met or thresholds exceeded, TANSS intervenes automatically.

The modular structure is particularly effective: Combined with other modules such as workflows, the ticket board, or the use of tags, a seamless, automated infrastructure is created. Complete service workflows can be handled without manual intervention – including approvals, escalations, reminders, and documentation.

TANSS is more than just a tool for escalations. It is an intelligent control instrument that secures and optimizes your entire IT service management. The TANSS escalation management software offers maximum scalability, high flexibility, and a well-thought-out user interface for companies that prioritize control, security, and efficiency.

Try TANSS

Illustration of a checklist and a judge's gavel.

Automate policies with escalation management software

The TANSS rule system enables not only technical escalations but also precise mapping of organizational requirements. The rule system allows the automation and consistent enforcement of compliance and quality policies throughout the service process. It ensures that performance checks and approvals are always automated according to internal guidelines.

With appropriate rules, the system automatically enforces policies: Should a standardized change or incident process be applied to 95% of your customers, but individual workflows considered for certain clients? A simple rule is enough. Should ticket prices, billing, or limits be set depending on the customer category? This too can be automated with just a few clicks, ensuring maximum efficiency and consistent service quality.

This makes TANSS a powerful escalation software for companies that want to not only manage IT service processes but also actively control and document them in a legally compliant manner. This enables consistent processes, fewer manual errors, and continuous standardization.