TANSS Core

The platform for IT service providers

Efficiency begins at the core: the intelligent service logging makes TANSS the centerpiece of your IT service. It combines the logic of the TANSS modules with intuitive operation and extensive features to optimally relieve users and support them in their work.

Thanks to easy adoption of times through automated service suggestions or the timer function, support times can be captured quickly and easily. The seamless integration of telephone systems and remote maintenance tools additionally provides noticeable relief in IT support.

With clear menu navigation, customers, tickets, devices or projects can be selected quickly. All relevant information is central and available in real time. This minimizes sources of error and ensures smooth work, especially in time-critical situations.

The simple operation combined with a high density of functions makes TANSS a particularly powerful IT helpdesk software that convinces both beginners and experienced technicians.

A highlight in the TANSS ITSM tool is the integrated end-of-day processing that creates transparency and contributes to complete service logging. Companies that value quality documentation in IT support benefit from the ability to make this closing mandatory. This avoids negligence and sustainably improves internal processes.

In addition, TANSS offers flexible rounding parameters: from minute-precise recording to individually defined time units, everything is possible. This allows tailored documentation for a wide range of customer requirements to be created.

This versatility makes TANSS an indispensable component of any well-thought-out IT support. The time savings gained through automated processes create room for more strategically valuable tasks and provide a real benefit for teams that rely on efficient IT automation.

Whether it's a prepaid quota or a full-service contract, TANSS automatically recognizes the appropriate assignment and thus significantly simplifies billing. In the extensive approval function, recorded times can be checked, approved and necessary queries made directly. This not only improves internal control but also increases transparency towards the customer.

After approval, all data and costs can be transferred directly via API or XML interface into the ERP system. This saves valuable time in accounting and reduces the error-proneness of manual transfers. In addition, TANSS creates a clear PDF report including various attachment variants for each billing process.

An important aspect for every modern managed service software: the clear distinction between billed and unbilled service times ensures transparency, trust and traceability. This makes billing not only easier but also more transparent and customer-friendly.

In addition to recording and billing, TANSS Core also impresses in the area of reporting and analysis. A seamless performance history per customer enables precise review of services rendered. Through individually configurable statistics and filters, data can be specifically evaluated and used for process optimization.

TANSS also provides valuable insights at employee level: working hours, productivity and revenue targets can be clearly displayed and evaluated. This transparency not only promotes efficiency but also creates a solid basis for strategic decisions.

Whether for internal or external processes, with the integrated statistics of the IT software, companies always keep an overview. This makes TANSS a comprehensive ITSM solution that combines control, structure and further development in one system.

With integrated time tracking, TANSS offers an intuitive solution to efficiently and legally document working hours. The simple operation via a punch clock – start, pause start, pause end, end – enables users to clock directly in TANSS or conveniently via smartphone app. This way they always keep an eye on their time balance.

All clocked times are stored in a revision-proof manner and are available in a complete history. This creates maximum transparency for internal evaluations and external evidence. In combination with the Resource Planning module, regular working hours, vacation, illness or other absences are automatically taken into account so that no manual rework is necessary.

Thanks to automatic break rules and integrated validation logic, time tracking meets all legal requirements and provides security for companies and employees alike. The detailed statistics function allows a comprehensive evaluation of all users, including a comparison between clocked working time and actually provided service. This productivity check can be exported directly as a CSV file, ideal for controlling and project management.

With the integrated chat function, TANSS brings internal communication in IT service to a new level. Quick chats at the right place ensure seamless communication without media disruption, whether for direct queries about services or spontaneous agreements in the ticket. This keeps every piece of information where it belongs: in the context of the respective process.

Chats can be conducted flexibly between individual users, multiple users or entire departments, either directly in TANSS or mobile via the app. This saves time, prevents information loss and speeds up processing.

A special highlight: the clarification chats for service approval. If clarification is required for a documented service, a clarification chat can be started directly from the approval view. The affected service is automatically locked until the query is resolved. This ensures a transparent, secure and traceable process. A statistic shows all open chats at a glance and ensures that no clarification is forgotten.

Thanks to adjustable response times, urgent queries, for example with on-site customers, can also be prioritized. Thus, internal communication becomes a success factor for reliable and structured IT support.