Automated solutions for tickets
Matching solution suggestions and information are available right in the daily work of IT service teams, so tickets get resolved faster.
This is how IT service becomes smarter, faster and more automated.
Intelligent text and documentation aids
Faster access to information and knowledge — both in the system and across the whole team — makes it automatically usable.
Fully automated service processes
Recurring tasks run efficiently in the background – for more speed and consistent processes across the entire ITSM.
TANSS AI Solution Assistant
Straight to the right solution: the TANSS AI Solution Assistant supports service staff right inside the ticket with relevant context, intelligent solution aids and precise expert assignment. Tickets get handled more soundly, more efficiently and more consistently – without replacing personal contact with the customer.
TANSS AI
As a smart assistant I help staff reach the right solution faster. I deliver concrete solution suggestions, draft replies that fit the ticket context and generate individual checklists for more complex cases. On top of that I spot possible patterns and causes from similar incidents, supporting a structured way of working.
TANSS AI Insight Chat
TANSS AI Insight Chat makes relevant information from the system quickly usable – with no manual searching, complex filters or extra reports. Staff can put questions straight to TANSS and get context-aware answers drawn from tickets, customer information, services, documentation and service processes.
Whether it is recent customer contacts, open tickets, services delivered, revenue trends or recurring incidents: TANSS AI condenses the relevant information from the ITSM system and makes it available intuitively in everyday work.
In doing so, TANSS AI respects existing permissions and only returns information the respective user is allowed to access. The result is intelligent access to the entire ITSM knowledge base: fast, intuitive and secure.
TANSS AI Content Assistant
The TANSS AI Content Assistant supports service staff in writing, adjusting and quality-checking email replies, ticket documentation and proof of service. Individually configurable prompts produce context-aware, personalised text that fits the customer, the ticket history and internal guidelines.
Long ticket histories are also condensed by the TANSS AI ticket summary, which lays out the key information, the steps taken so far and the open points at a glance. Staff keep the overview at all times and document service cases faster, more consistently and more traceably.
TANSS AI meets TANSS Automate
TANSS AI meets workflows and rules and escalation management for fully automated IT service processes. Recurring tasks around ticket information, documentation and proof of service are checked, corrected and standardised automatically.
Whether it is enriched ticket information, compliant service texts or standardised documentation: configurable if-then rules and predefined ticket workflows determine when TANSS AI steps in and which checks or adjustments it carries out automatically. The result is consistent, complete and guideline-compliant service information – fully automated.
Intelligent assistance for faster support
Try TANSS for free now
Try TANSS free for 4 months and bring your system house to the next level – with personal support and tailor-made assistance for your perfect start!
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