The ticket escalation management and automation tool for your system house
- Automated ticket events for defined ticket parameters
- Maximum flexibility and high individualization
- Multi-level rules and escalation chains
With the TANSS® escalation and rule set you can define rules that automatically trigger a specific event (e.g. "change" or "close" a ticket) if a previously defined parameter or value is contained in the ticket.
Prioritize and categorize tickets, set due dates and workflows, and change ticket assignments to specific employees or departments - automatically based on defined ticket parameters.