Interface created between TANSS and SAP

July 2024

Key Facts

Interview partner
Thomas Neumeier
Company
neumeier AG
Employees
140

TANSS and SAP Systemhaus.One: Connecting service management tool and ERP

“TANSS is the leading system for IT service management, while SAP Systemhaus.One is the top solution for commercial system house processes. TANSS covers service times and service contracts, while Systemhaus.One specializes in merchandise management and accounting. Together, they offer an unbeatable combination for maximum efficiency.” - Thomas Neumeier As CEO of neumeier AG, an IT system house based in Mallersdorf-Pfaffenberg near Regensburg, Thomas Neumeier manages a company with 140 employees that offers comprehensive IT services for tax consultants as a DATEV partner and specialises in cloud solutions. In addition, neumeier AG focuses on commercial software solutions, in particular SAP Business One, and serves IT service providers with the industry solution Systemhaus.One. The collaboration with TANSS began around ten years ago and has since resulted in many joint customers. The interface is purchased once and kept up to date through software maintenance. The future optimization of contract management is particularly important. By working closely with system houses and taking their feedback into account, the interface is constantly being developed further in order to always remain up to date and offer the greatest benefit.

Efficiency is the be-all and end-all in the IT sector. Automation saves time, reduces errors and increases productivity. IT service providers can react faster and concentrate on their core competencies.

- Thomas Neumeier, Vorstand neumeier AG

5 reasons why the TANSS & SAP interface is unbeatable

1. Automation instead of manual labor

What was previously done manually is now automated. From master data maintenance to invoicing - the interface takes over.

2. Efficient service billing

Recorded working times are converted into invoices fully automatically and without manual reworking.

3. Seamless warehouse integration

Technicians can access the SAP warehouse directly on site in TANSS (via web or mobile app). Spare parts and materials are available immediately, enabling quick solutions.

4. Contract management made easy

Maintenance contracts run via TANSS and cloud data is automatically billed correctly via Systemhaus.One's MSP automation. No contract detail is lost.

5. Automated ticket creation

New orders are created in SAP Systemhaus.One and automatically created as tickets in TANSS. This ensures a smooth process from sales to technical implementation.

How it Works?

1. order creation

An order is created in Systemhaus.One. The ticket is created in TANSS via “Create ticket”.

2. time and performance recording

Technicians record their working times in TANSS. Recorded times flow back into Systemhaus.One for billing.

3. material management

Technicians can book materials (e.g. cables) on site. Technicians can see the stock (e.g. notebooks) in Systemhaus.One.

4. contract management

Maintenance contracts are managed in TANSS. Monthly fees are billed in Systemhaus.One.

5. invoicing and evaluation

Services and materials are billed transparently. Customers receive clear invoices with detailed proof of performance. Invoice numbers are synchronized for traceability.

Solutions for IT professionals with servereye and TANSS

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HOW TO START

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