The TANSS modules
"Increasing employee productivity, efficiently managing managed services or completely digitizing processes in the company - TANSS adapts to all circumstances and scales with the growing size of the company. With TANSS, the IT service management software can be put together individually. Modules can be selected specifically for the company's requirements and can be flexibly expanded at any time.
The perfect out-of-the-box solution - modular and ready for immediate use."
TANSS TRIALTANSS Module
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Basic Modules
Ticketing
Automation
Managed Services
TANSS Core
Basic functions for quick recording and correct billing of all IT services.
Asset Management
Record, manage, and document devices, software, and licenses centrally and keep an overview at all times.
Ticket System
Create, prioritize, process tickets efficiently and track them transparently throughout the process.
Project Ticket
Plan, manage, and document projects with phases and tickets in a structured way.
Workflows
Flexibly design, automate, and adapt processes to operational requirements.
Contract Management
Individually define maintenance contracts, reliably calculate, and manage them clearly.
Customer Login
Central communication platform between IT support and end users for support processing.
Resource Planning
Centrally plan, manage, and clearly display employee assignments and absences.
Mail Robot
Automatically send, control, and document emails for tickets and services.
Rules & Escalation Management
Define, automate, and efficiently implement rules and escalations.
Dashboard
Display key figures, evaluations, and statistics compactly and clearly in real-time.
Customer Feedback
Targeted collection, evaluation, and active integration of customer feedback into development and service quality.
Connectivity Management
Record and document phone calls and remote support sessions, invoice them correctly, and store them securely for auditing.
TANSS Core
Basic functions for quick recording and correct billing of all IT services.
Asset Management
Record, manage, and document devices, software, and licenses centrally and keep an overview at all times.
Ticket System
Create, prioritize, process tickets efficiently and track them transparently throughout the process.
Project Ticket
Plan, manage, and document projects with phases and tickets in a structured way.
The TANSS App
All the essential functions of your IT business directly on your smartphone: ticket management, appointment overview and real-time updates - available anytime, anywhere.
Keep up to date with TANSS
New ideas, experiences and best practices for IT companies on our YouTube channel
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Connect software and cloud services to your TANSS API
The TANSS X interface platform
A consistent API-first orientation to connect TANSS with existing system landscapes. TANSS X is a powerful interface platform that easily integrates applications such as Microsoft Outlook, Teams or the Log-Watcher into TANSS via the REST API. For faster performance recording, higher productivity and more billable services.
To the TANSS X website
Stories from the world of TANSS
Success stories, ideas, approaches and know-how from people and companies who work with our software every day
