The TANSS modules
"Increasing employee productivity, efficiently managing managed services or completely digitizing processes in the company - TANSS adapts to all circumstances and scales with the growing size of the company. With TANSS, the IT service management software can be put together individually. Modules can be selected specifically for the company's requirements and can be flexibly expanded at any time.
The perfect out-of-the-box solution - modular and ready for immediate use."
TANSS TRIALTANSS Module
TANSS Core
Basic functions for quick recording and correct billing of all IT services.
Asset Management
Record, manage, and document devices, software, and licenses centrally and keep an overview at all times.
Ticket System
Create, prioritize, process tickets efficiently and track them transparently throughout the process.
Project Ticket
Plan, manage, and document projects with phases and tickets in a structured way.
Workflows
Flexibly design, automate, and adapt processes to operational requirements.
Contract Management
Individually define maintenance contracts, reliably calculate, and manage them clearly.
Customer Login
Central communication platform between IT support and end users for support processing.
Resource Planning
Centrally plan, manage, and clearly display employee assignments and absences.
Mail Robot
Automatically send, control, and document emails for tickets and services.
Rules & Escalation Management
Define, automate, and efficiently implement rules and escalations.
Dashboard
Display key figures, evaluations, and statistics compactly and clearly in real-time.
Customer Feedback
Targeted collection, evaluation, and active integration of customer feedback into development and service quality.
Connectivity Management
Record and document phone calls and remote support sessions, invoice them correctly, and store them securely for auditing.
TANSS Core
Basic functions for quick recording and correct billing of all IT services.
Asset Management
Record, manage, and document devices, software, and licenses centrally and keep an overview at all times.
Ticket System
Create, prioritize, process tickets efficiently and track them transparently throughout the process.
Project Ticket
Plan, manage, and document projects with phases and tickets in a structured way.
The TANSS App
All the essential functions of your IT business directly on your smartphone: ticket management, appointment overview and real-time updates - anytime, anywhere.
Keep up to date with TANSS
New ideas, experiences and best practices for IT companies on our YouTube channel
Profit from interfaces to our partners
TANSS offers open interfaces and integrations to numerous tools that can be seamlessly embedded into TANSS. This allows processes to mesh together optimally and to be managed more efficiently.
Systemhaus One
One of the leading German ERP and merchandise management solutions developed specifically for IT service providers.
MENTION
A modular all-in-one ERP solution from Germany, tailored specifically to the requirements of medium-sized companies.
c-entron
An all-in-one ERP solution aimed specifically at IT companies and IT system houses.
MKS Software
MKS Goliath.NET is a holistic ERP software from medium-sized businesses for medium-sized businesses that maps all business-relevant processes in an integrated way.
TANSS ERP API Connect
A seamless link between merchandise management systems and TANSS for an automated exchange of billing data.
servereye
A German RMM and IT monitoring software developed specifically for IT system houses and with a focus on the DACH market.
woasi
Connects TANSS as a managed services add-on with RMM systems for rule-based automation & optimized processes between RMM & ticketing system.
N-able
RMM, backup and endpoint security solutions for IT management and Managed Service Providers (MSPs).
ninjaOne
A comprehensive worldwide RMM platform that centralizes IT workflows and endpoint management through a single, intuitive interface.
Connect software and cloud services to your TANSS API
The TANSS X interface platform
A consistent API-first orientation to connect TANSS with existing system landscapes. TANSS X is a powerful interface platform that easily integrates applications such as Microsoft Outlook, Teams or the Log-Watcher into TANSS via the REST API. For faster performance recording, higher productivity and more billable services.
To the TANSS X website
