Your goal: More transparency and higher productivity
- The base with all basic functions
- Fast recording and billing of service times
- Manage company and employee master data optimally
- Evaluate statistics and support histories in detail
Increase technician productivity and improve overview
TANSS® offers service technicians the optimal possibility to consistently document all service activities of a day. Through interfaces to telephony and remote maintenance, documented telephone or remote maintenance times are displayed transparently and can be quickly and easily converted into service activities.
Completely individual and fully automatic
Define global, company-specific and contract-specific hourly rates, rounding parameters, travel costs, overtime surcharges and much more. Adapt your billing types to specific projects or store defined flat rates for services and projects. TANSS® offers you a wide range of options and can be completely customized to your needs. In addition, the extensive rights system allows you to flexibly control and manage authorizations and access rights in the system.
A fantastically simple billing of your IT services
TANSS® takes all the important decisions off your hands - is the service part of a maintenance contract, part of a project to be billed independently, and so on. Following an optional review process for service approval, the billing is as good as done. The accrued service costs can be transferred to the respective ERP system per customer, maintenance contract or project, both manually and automatically via defined interfaces. Thanks to a clear support evaluation PDF, your customers can see calculated and uncalculated support times transparently and can track them in detail.
This is what the basic module brings you
Increase sales
Recognize trends
Increase productivity
Powerful statistics and analysis
TANSS® answers all your questions about revenue, utilization and productivity of the entire company, individual departments or individual employees. The extensive reporting options not only help to identify trends at an early stage, but also provide system house managers and IT department heads with the basis for better decisions.
